Code of Ethics

Mathis Plumbing & Heating Co., Inc. is a proud member of The Nexstar Network, an international "best practices" association of plumbing contractors. As such, we fully subscribe to their Code of Ethics and practice all its components at every job we perform.

Customers

• We will serve our customers with integrity, competence, and objectivity.
• We will deliver all that we promise to our customers through valuable services.
• We will perform our work to met or exceed technical codes.
• We will explore each customer's specific situation in sufficient detail and gather sufficient facts to gain an understanding of their problems, the scope of the assistance they need, and the possible benefits our services may provide.

Employees

• We consider the satisfaction of our employees to be as important as our customers' satisfaction and our company's profitability.
• We provide training for all of our employees on an ongoing basis to improve and uphold high-performance standards.

Professional Responsibility

• We provide only services for which we are exceptionally qualified.
• We never service customers under terms or conditions that may damage or compromise the integrity of our trade or profession.
• We never deceptively advertise our services.
• We maintain a professional attitude and behavior towards everyone we serve: our fellow contractors, our employees, our suppliers, and the public at large.

Earnings

• We will provide upfront and accurate estimations of the cost of our work to all of our clients. Our fees will be commensurate with the quality of the services that we deliver and the responsibility that we accept.
• We will maintain a profitable business as part of our responsibility to our employees and families.
• We will be mindful of the honest value received by our customers and our right to an ethical profit.

Social Responsibility

• We will be good corporate citizens.
• We will protect the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements within the communities we serve.